“Thank you for the most recent progress report for Robert M. Sides Family Music Center on your Credit America and A1 credit management programs. Both Denise and I are very pleased with the results we’ve achieved in the 24 months we’ve been working together. Below, I’ve included some highlights of the first two years of our partnership.
- Achieved a 70% reduction in the amount of our customers receiving Credit America letter series
- Retained 93% of our past due rental customers and recovered 160% of the dollars submitted.
- Increased the number of instruments collected from A1 accounts by almost 50%.
- Decreased the average dollar amount owed by an A1 account by 16%.
Lisa Johnson, from A1 Collections, and Chris Champion, from Credit America, are professionals, courteous and efficient in providing timely information and updates to our company and our customers. They understand that we value our relationships with all of our clients and reinforce our desire to maintain positive communication throughout our collection efforts. As a result, we continue to recommend the Credit America and A1 programs to others in our industry that are looking to make their business more customer-friendly, more efficient and more profitable.”
Sincerely,
Peter Sides Denise Lang
Chief Operating Officer Credit/Collections Manager
“Thanks for your most recent report. I love the RESULTS!
I want to take just a few minutes to thank you for the fine job that you and TRAF Group has done to merge our TRI-TECH delinquent accounts with your system and effectively process these problem accounts. Based on some past negative experiences with collection companies, I had the perception that your sales pitch was just some more ya-da, ya-da. (I guess I'm a bit of a born skeptic).
The process that you have set up and that we have utilized has worked! We're getting paid and I do not have to spend my precious time monitoring the delinquents. You have created a very effective system that has been a great benefit to us.
I would highly recommend your services to any TRI-TECH user. Thanks for your assistance.”
Ray Guntren
Ray's Mid-Bell Music
“In response to your asking if we are satisfied with the response we are getting through the TRAF Group, the answer is a resounding YES. We meet every Friday with our collection folks in the store and since we have been using your company we have noticed a big reduction in our collections and past due accounts. Even after 2 phone calls and a Past Due notice from us, your letters get a very good response .I would be happy to recommend you to anyone that has accounts that become delinquent. Also, if you have anyone that would like to speak with me I will be happy to talk with them regarding our satisfaction with your services.”
Dave Teeples
Port Huron Music
Port Huron, MI
“We have just started using the program recently and the service is working very well. Some of the advantages of the integration between TRI-TECH and TRAF Group are the ease of sending files through the active E. You just simply push a few buttons each week and the file is sent to TRAF Group's server. What a simplistic approach to manage our delinquent receivables. We are now employing a proactive approach to managing our receivables, and customers call us to rectify discrepancies or make payments, instead of the old reactive approach of chasing customers for payments. TRAF Group does a National Change of Address search and TRI-TECH updates our file electronically with the new address at no additional cost to us. I would highly recommend the service to any music dealer interested in improving their accounts receivables. Thanks to the staffs at TRI-TECH and TRAF Group for automating what was a very costly and time consuming process.”
Mark Williamson
Williamson Music
Plano, TX
“TRAF Group’s integration with our AIMSi software has been a great feature to work with. It’s simple, accurate and cost effective, and it really makes that component of our collection process so much easier to administer. Thanks, guys.”
Joel Menchey
Menchey Music Service, Inc.
Hanover, PA
“The best thing about working with the TRAF Group, John Gray, and Tritech is how much more control I now have over my A/R. That, and the fact that I have collected a lot more money! It also helps that I have a great relationship with everyone I work with. I am very happy with my decision to use TRAF Group, John Gray, and Tritech for my collections and I highly recommend them. Every time I speak to Mike Farrell or John Gray, I thank them.”
Michele Stivalo
Elefante Music
New Providence, New Jersey
“I have been using your service for 6 months and I must
admit that you performance is A+, and we have not had one
single customer complaint.
Thanks for showing us how to drastically improve our cash
flow. Every music dealer should be using your service.”
Nick Marino
The Music Shop
“Credit America, a division of TRAF Group, was a key ingredient
in helping our business reduce the average-days-outstanding
on trade receivables by over 30 days. Their service has greatly
improved our cash flow while continuing to protect and preserve
the good relationships built with our customers.
I highly recommend Credit America to anyone in the music
industry or any other line of business that advances credit
and wants the benefits of improved cash flow.
Please feel free to contact me at 301-620-4040.”
Sincerely,
Allan J. Greenberg, CFO
Music & Arts Center, Inc.
Working with the TRAF group for rental collections is great, because they do the part of the job that is the most difficult--communicating with past-due customers. The electronic reporting feature that is possible with active-e collections through the AIMsi software is very quick and easy. I get to focus my attention on current issues--keeping track of the instruments as they go in and out, and sending accurate rental statements when payments are due. We are doing a better job of communicating with customers when the payments are currently due, so a higher percentage of the bills are being paid on time. We have confidence in the letter program that Credit America does for us, and find that nearly all past due customers will pay from these letters. So our problem accounts have become fewer and fewer as time goes on. We couldn't be happier with the service we have received from the TRAF group!
I enjoyed our conversation, and am excited about the improvements you said we will see with version 8.0 of the AIMsi software. I really enjoy working with TRAF group, and appreciate how you make my job so much easier.
Sincerely,
Cindy Welman
Hartland Music, Inc.
Hartland, WI
NAMM:
International Music Products Association
National
Association of School Music Dealers