A-1 Collection Service is a leader in accounts receivable management solutions with over 30 years of experience. We're a full service national agency serving companies of all sizes and industries (i.e., financial, healthcare, retail, commercial, government, and utility sectors). We are a nationally-certified, Women Business Enterprise.

Our services are always custom tailored to meet each client's specific needs and performance related requirements. We know how concerned you are with the reputation of your company, both within the community and within your customer base. With this in mind, our highly trained and experienced bill collectors and support staff will always conduct themselves in a courteous and professional manner that's fully compliant with all current FDCPA, UCC, HIPAA, FCRA, and Gramm-Leach-Bliley Act (GLBA) laws. We are fully licensed and bonded in the states that require it.
Our staff of well-trained professionals are intimately familiar with the collection industry. As an active member of ACA International, our managers and staff benefit from continuous training.

And, we're proud to say that our collectors are among the 5% grouping nationally of certified collectors through ACA International.

Our management team has an average tenure of 15 years and they're instrumental in developing strategies which will best serve you, whether it be collection techniques or performance reporting. Our customer service is unequaled in the industry.

We are dedicated to serving you with the intention of building a long-term client relationship. We work hard to have our relationship be a seamless transition from the end of your efforts to the beginning of ours. We work hard to understand the work you do before we process your accounts. In general, we listen and act.

We offer rates that are competitive while providing your accounts with consistent, knowledgeable and expert attention. You can be assured that whatever your needs, we will exhaust every effort possible on each and every account to yield the maximum recovery results.

1. Is the agency an active member of the ACA International (National Association of Credit & Collection Specialists)?




2. Find out how long the agency has been in business. Make sure the agency has been in business a while and has references.




3. Does the agency abide by FDCPA (Fair Debt Collection Practices Act) and FCRA (Fair Credit Reporting Act)?




4. Is the agency licensed in the state in which you do business?




5. Is the agency bonded? (If it is bonded, when an account is collected, it means the agency will remit the proceeds to the creditor.)




6. There are times when agencies are asked to bid on business. Keep in mind that when you receive a low bid, generally you get what you pay for. A low bid does not mean that you are getting the most professional service; in most instances, it means the exact opposite.




7. Look for an agency that has experience in collecting the type of accounts you intend to submit.




8. Make sure the agency does not commingle bank accounts. When operational funds are commingled with client funds, the agency can use your revenue to pay bills or operate. Make sure your funds are placed in a separate client escrow account.




9. Will the agency indemnify you from any actions they take?




10. What type of reports will you receive from the agency. You should receive a monthly acknowledgement report as well as a performance report.




11. Is the agency a complete accounts receivable management company? Do they handle accounts throughout the entire collection process into litigation?





12. Are their collectors trained and certified?

Did you know that if your agreement /contract with your customer includes a section stating they are liable for any and all collection costs that when they default on their balance due for products or services rendered, the collection fee can be added to the account?

When the collection fee is added to the account and your customer pays, you are reimbursed for that fee and our service costs you nothing - it is absolutely free.